Bad Customer Service - Disrespect

Discussion in 'Staff Feedback' started by EthanWalker, Aug 26, 2016.

  1. EthanWalker

    EthanWalker Player

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    Now, don't let this title fool you. This server has some very helpful moderators! Shout out to Strunkandy for helping me get on this site in the first place. I joined this server because my girlfriend told me about it and I was interested in beginning a hobby with her. I played for a bit and generally stayed out of everyone's way because it was "us" time. However, I've been having a general "down" moment. Overall, I felt lonely because my girlfriend and my only friend on this server had to leave for a camping trip. So, what's better than asking /h for general guidance on how to find friends? I thought I would feel better talking to someone during this moment. The moderators told me that I should join a town. I didn't exactly want to do that as me and my girlfriend already have a town together. So, I private messaged one of the moderators if they wanted to talk and/or be friends. I didn't receive a reply so I paid no mind.

    I was still alone, so I decided to occupy myself by voting and gambling.

    This is where I saw the same moderator I messaged Steve* so after I finished my fair share of gambling, I went over to him and began talking to him, he continued to ignore me. Now, something about me is I'm a drama major at an art's school and I love making up little skits as it's my passion. This is where Steve* began generally being rude towards me. I said that could've been taken offensively. I only made a few jokes. This is when he began calling me annoying and generally saying some hurtful things to me.

    I get, it's not the moderator's job to be my friend, but he could've been a lot nicer about it.

    Overall, the staff on this server is really well maintained and the server is definitely getting a write-up on my Minecraft Blog. Incident included, mind you.

    Thanks for reading!

    *Username hidden for privacy purposes
     
    #1 EthanWalker, Aug 26, 2016
    Last edited: Aug 26, 2016
  2. TheeNinja

    TheeNinja Forum Legend
    Altair Witherweaver 4 Year Badge

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    ... just in case this question wasn't answered yet : P

    You can always invite people to your town with /t add or /t invite, quite often I see new players requesting to join a town. Your town can also join a nation (a group of towns).
     
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  3. Electro

    Electro Retired Lead
    Sol Witherweaver 5 Year Badge

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    @EthanWalker Firstly mate, you aren't a 'customer'. This server is currently run at a loss by the owner, and all staff are volunteers: a voluntary job they put a LOT of work into for the player's benefit.

    You also need to provide logs of the incident before staff can ascertain the actual extent of both the 'annoyance' and the blowback from the staff member.

    Finally, hiding someone's identity in a staff report is counter-intuitive. If you're happy with name-and-shame, post here, if not, you can always send a private forum message to the respective staff team's two leads- the staff lead if it was a lead that you feel was rude to you. This list has all the leads of each team on it- worth a look if you need it in future.
     
    #3 Electro, Aug 27, 2016
    Last edited: Aug 27, 2016
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  4. WireWizard

    WireWizard Forum Legend
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    Comments like this are what stains the character and representation of the server. Players should be respectably viewed as customers. Its those "customers" that might potentially donate. If omm is running at a loss it's not his fault, it's yours and players like you, because of your passive aggressive attitude towards players. Especially when it comes from a retired staff member.
     
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  5. KidstarGenetics

    KidstarGenetics Demon Butler Ex Machina
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    I say provide logs and screenshots of what happened. Cause I hate one sided stories.
     
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  6. hamsterkris

    hamsterkris Forum Legend
    Staff Member Voidwalker 4 Year Badge

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    I am aware of who you talked to and how the conversation went, and you can't expect everyone to have your sense of humor. Staff doesn't have to laugh at your "jokes" nor is it part of their duties on server. They also don't get paid to do what they do and you don't have to pay to play here.

    If you had a complaint about staff failing at their area, a guide not giving correct help in /h for instance you would have more of a point than if you're going "I don't like this staff because they didn't laugh at my jokes when I randomly came up to them while they were doing something else".

    I think I need to make this clear, staff volunteers their free time for nothing in return to help the server in different ways according to their area. We do feel "customer service" is important although the term is a bit misleading in this case, but there are limits. Staff doesn't agree to stop having an opinion once they join staff.
     
  7. hamsterkris

    hamsterkris Forum Legend
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    These are the full local logs of the incident in question to provide both transparency and context to this situation. Keep in mind this takes place on the casino server over several minutes while the staff member was playing the slots, the threadstarter on purpose stood in the way and pushed the staff member's character around.

    Aug 26, 2016 10:56:12 PM [Local-r64] DarkAngelsCurse[LGuide]: Please move
    Aug 26, 2016 11:10:10 PM [Local-r64] Almanxyz132[Traveler]: wanna be my friiieeennndd?
    Aug 26, 2016 11:10:35 PM [Local-r64] DarkAngelsCurse[LGuide]: It's rude to stand in people's way
    Aug 26, 2016 11:10:49 PM [Local-r64] Almanxyz132[Traveler]: yea well
    Aug 26, 2016 11:11:01 PM [Local-r64] Almanxyz132[Traveler]: i dont like your block figure
    Aug 26, 2016 11:11:09 PM [Local-r64] DarkAngelsCurse[LGuide]: Please move
    Aug 26, 2016 11:11:16 PM [Local-r64] Almanxyz132[Traveler]: and i dont like your gambling addiction
    Aug 26, 2016 11:11:31 PM [Local-r64] DarkAngelsCurse[LGuide]: Oh well
    Aug 26, 2016 11:11:39 PM [Local-r64] Almanxyz132[Traveler]: you're tearing this family apart
    Aug 26, 2016 11:11:56 PM [Local-r64] DarkAngelsCurse[LGuide]: What family might that be?
    Aug 26, 2016 11:11:59 PM [Local-r64] Almanxyz132[Traveler]: ours.
    Aug 26, 2016 11:12:05 PM [Local-r64] Almanxyz132[Traveler]: Remember, you got me pregnant?
    Aug 26, 2016 11:12:10 PM [Local-r64] Almanxyz132[Traveler]: but here you go
    Aug 26, 2016 11:12:13 PM [Local-r64] Almanxyz132[Traveler]: spending all my money
    Aug 26, 2016 11:12:17 PM [Local-r64] Almanxyz132[Traveler]: on what? the slots!
    Aug 26, 2016 11:12:21 PM [Local-r64] DarkAngelsCurse[LGuide]: I recommend you stop
    Aug 26, 2016 11:12:31 PM [Local-r64] Almanxyz132[Traveler]: Oh come on, I'm just socializing.
    Aug 26, 2016 11:12:40 PM [Local-r64] Almanxyz132[Traveler]: Have a sense of humour.
    Aug 26, 2016 11:13:11 PM [Local-r64] DarkAngelsCurse[LGuide]: I have a sense of humor. There is a difference between socializing and annoying
    Aug 26, 2016 11:13:24 PM [Local-r64] Almanxyz132[Traveler]: this is general bad customer service.
    Aug 26, 2016 11:14:02 PM [Local-r64] DarkAngelsCurse[LGuide]: It has nothing to do with customer service. I was standing here minding my own business when
    Aug 26, 2016 11:14:17 PM [Local-r64] Almanxyz132[Traveler]: a person on the server you represent talks to you
    Aug 26, 2016 11:14:21 PM [Local-r64] DarkAngelsCurse[LGuide]: you came up and stood in the way as well as pushed my player around
    Aug 26, 2016 11:14:33 PM [Local-r64] Almanxyz132[Traveler]: am i in your way right now?
    Aug 26, 2016 11:14:48 PM [Local-r64] DarkAngelsCurse[LGuide]: Not at the moment no
    Aug 26, 2016 11:14:56 PM [Local-r64] Almanxyz132[Traveler]: Exactly.
    Aug 26, 2016 11:15:00 PM [Local-r64] DarkAngelsCurse[LGuide]: Earlier however you were
    Aug 26, 2016 11:15:10 PM [Local-r64] Almanxyz132[Traveler]: And when you asked me to stop, I moved to the side.